Find out clearly how your personal information is collected, used, and kept secure — full transparency in English.
Every piece of your information is stored with the highest level of security at 21 Wind
Every transaction and piece of data you submit is protected with 256-bit SSL encryption. No one can access your information while it is in transit.
256-bit SSLYour personal information is stored on secured servers. No unauthorized party can access it.
Encrypted Storage21 Wind never sells your personal information to third parties. Your data is used exclusively to operate our services.
Not soldWe only collect information that is strictly necessary to provide our services. No unnecessary data is requested.
Minimal dataYou can view, correct, or request deletion of your data at any time. Your data belongs to you.
Full ControlYour information is not stored longer than necessary. Unless required by law, data is deleted after a specified retention period.
Specified period21 Wind gives you full control over your personal data
You can view all the information we hold about you at any time.
You can request corrections to any information that is inaccurate or out of date.
You may request the deletion of your data under certain circumstances.
You can request that we limit the processing of your data in certain circumstances.
You may request a copy of your data in a commonly used, portable format.
You may object to the use of your data for specific purposes.
Welcome to 21 Wind. We believe your personal data belongs to you alone. This Privacy Policy clearly explains what information 21 Wind collects, why we collect it, how we use it, and how we keep it secure.
21 Wind is an international-standard online Sports Betting and casino platform built specifically for users in Bangladesh. Our Privacy Policy is developed in accordance with international data protection standards.
This Privacy Policy applies to 21 Wind's website, mobile app, and all associated services. By using our platform, you agree to this Privacy Policy.
Our commitment: Your personal data will never be sold, shared, or misused. That is a core commitment of 21 Wind.
21 Wind only collects information needed to deliver the best possible service. The types of data we collect are listed by category below:
We do not store your bank card number or PIN. Payment details are processed directly by the payment gateway and are never stored on 21 Wind's servers.
21 Wind uses your collected information for the purposes listed below. Each purpose is outlined transparently:
| Purpose | Data used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, phone | Contract Performance |
| Identity Verification (KYC) | NID, passport, selfie | Legal obligations |
| Payment Processing | Payment method details | Contract Performance |
| Fraud Prevention | IP, device, logs | Legitimate Interest |
| Customer Support | Contact Information | Legitimate Interest |
| Promotional communications | Email, Phone | Consent |
If you no longer wish to receive marketing communications, you can opt out at any time via your account settings or by contacting our support team.
21 Wind uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience and keep the platform secure.
Cookie Controls: You can disable non-essential cookies from your browser settings. However, disabling essential cookies will prevent the platform from functioning properly.
21 Wind never sells your personal data. However, in limited and specific circumstances, data may be shared with trusted partners:
Any third parties with whom data is shared are contractually bound to uphold the same privacy standards we follow. They may not pass that information on to anyone else without 21 Wind's permission.
Confirm: None of our partners may use your information for marketing or advertising purposes.
21 Wind uses world-class technology and practices to keep your data safe. Our security measures include:
Your Responsibilities: No method of transmission over the internet is 100% secure. Keep your password strong, never share it with anyone, and avoid logging in over public Wi-Fi.
21 Wind does not retain your data longer than necessary. The retention period for each type of data is outlined below:
| Data type | Retention Period | Reason |
|---|---|---|
| Core Account Information | For the duration of the active account + 5 years | Legal obligations |
| Transaction History | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years | AML Rules |
| Login and activity logs | 2 Years | Security & Fraud Prevention |
| Marketing Consent | Until consent is withdrawn | User Preference |
| Cookie Data | Up to 1 year | Performance improvement |
Once the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be linked to any individual.
21 Wind respects your right to data protection. You may exercise the following rights at any time:
Requests will be responded to within 30 business days of receipt. For complex or multiple requests, this timeframe may be extended, but you will be notified.
When submitting a request to exercise your rights, you may be asked to verify your identity to ensure your data is not accessed by anyone else.
21 Wind is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
Age is verified at registration, and KYC documents may be requested in suspicious cases. If we have reason to believe a minor has opened an account, that account is immediately suspended and any collected data is deleted.
If you become aware that a minor has created an account on 21 Wind, please notify us at support@21wind.com. We will take prompt action.
21 Wind may update this Privacy Policy as needed due to business changes, legal updates, or service improvements. For any significant changes:
Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:
The Bengali version of this Privacy Policy is provided for your convenience. In the event of any legal dispute, the English version shall prevail.
Frequently asked questions about the Privacy Policy